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Step 1: |
Once you are on the phone with one of
our Support Representatives, you will be directed to this page after your Support
Representative provides you with a unique connection code. You will then enter the
code in the field below and click the Click Here button to initiate the screen-sharing
session. |
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Step 2: |
You are prompted to download a small virus-free
plug-in. |
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Step 3: |
With your permission, your support representative
can view your screen and share control of your mouse and keyboard. |
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Step 4: |
You are in full control of your computer
at all times. You always have overriding control of your mouse and keyboard, and
you can end the screen-sharing session at any time. |
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