Challenges

• Human error was causing challenges in billing clients accurately and on time, deeply affecting RK Dixon's cash flow
• Accountability towards hours worked on projects
• They needed a solution that could consolidate customer project information and work that was previously performed to effectively support customers in the future
• The application used in the past was not sufficient in features to track and report on time spent by employees on specific projects
• There was no way to report on past projects to assess costs, time spent, and expenses incurred
• Billing or updating clients on project progress was tedious and not cost effective, requiring hours of administrative work

Solutions

• Web TimeSheet's built in checks and balances ensures that employees accurately enter their time
• The easy to use and intuitive interface minimizes adoption failure by employees
• Web TimeSheet built on a web-based platform allows for simple time entry, reporting and project set-up via web browser from anywhere in the world
• Web TimeSheet allows you to accurately consolidate and report on past project information, minimizing the risk of under bidding future projects
• With over 175 built in reports Web TimeSheet provides organizations with real time information on project costs
• Client reporting is simple and quick with Web TimeSheet, run reports in seconds and e-mail them off for approval
• Web TimeSheet provides immediate feedback to payroll, human resource, and management departments on employee time and expenses

The Right Solution
RK Dixon like many companies in their industry had grown up tracking time and managing projects using multiple processes and systems. As they began to grow and venture into new areas of business the need to more accurately charge clients and increase the flexibility of their reporting engines became evident. " We were looking for a system that would be easy to use for everyone, but also be robust enough to handle our wide range of requirements. Our prior system had no way of looking back at past project costs without manually calculating it out and creating elaborate spreadsheets, we needed to find something that could do this for us in minutes," says Jenny Hall, Service Coordinator at RK Dixon.

Prior to adopting Web TimeSheet RK Dixon had evaluated numerous other web-based time tracking applications, however found that they lacked functionality, were not easy to use, or were not cost effective. "Web TimeSheet met all our criteria and more, the software has everything we needed and we have also extended the use of the application into other departments once we realized it's true capabilities," says Hall. " The adoption of Web TimeSheet by employees has been excellent and it is such a simple process that I would recommend this application to anyone looking to track time in their organization."

The Benefits
Immediate Benefits
For RK Dixon the benefits from implementing Web TimeSheet were immediate, " we are now able to run reports and make informative decisions on things that were not possible with our old system. By having our employees enter in accurate time the benefits have really trickled down to every part of our business including better project costing, accurate and timely billing, improved human resource management, and increased employee productivity," says Jenny Hall. Web TimeSheet's flexibility and reporting power allows organizations to use the application for all areas of their business and is not restricted to just time tracking.

Accurate Cost Estimates
Customers of RK Dixon often request a fixed cost project, which requires the company to set a price before work begins. Before Web TimeSheet many project costs were under estimated due to their existing system not having the functionality to report and pull data from past projects. " By running a report in Web TimeSheet on a past project we can quickly assess the costs of future projects and provide accurate prices to our customers. It is just another part of Web TimeSheet that has improved the overall process at our company."

Return on Investment
"Once we implemented Web TimeSheet we immediately noticed that there were project costs that were not billed to our clients over the years using our old system. Web TimeSheet has built in checks and balances that allow us now to accurately bill our clients in a very timely manner, improving our companies cash position," says Hall.

Satisfied Customer
Due to the nature of their business, RK Dixon needed to see results that would help improve their billing cycle and improve overall customer service. " Web TimeSheet has really improved our overall customer service. When customers call we can now quickly update them on the projects progress by running a report in Web TimeSheet and sending over the results. Replicon really has it together, you have an excellent product that has been a great investment for our company and a superb customer service team that is always friendly and willing to resolve any issues we may have."